HOTEL KARUIZAWA CROSS

The staff were the nicest bunch of people who were also very helpful with everything, from food recommendations to luggage forwarding. The staff were also very communicative when I emailed them before my arrival. The hotel is new. The hotel and room decor is gorgeous, and the room is very spacious. The hotel had thoughtful touches like leaving baby toiletries in the room when I told them I was bringing a baby with me. It is also in a superb location - its back entrance leads right into Ginza old street, with plenty of food choices and shops.

The rooms at Karuizawa Cross were spacious with underfloor heating which meant it was super comfortable. It was a lovely room to stay in. The bathroom was also very spacious and the lighting overall was soothing. The staff were so nice and helpful with additional kitchen items we wanted for the room like a knife, chopping board, ice etc.

It felt like home coming back each day, to a clean, comfortable and aesthetically designed room. Nothing luxurious, but it did the little things well which make a stay feel luxurious - good shower and water pressure, cleanliness, powerful aircon / heater, comfy bedding. Also the staff were very warm, and the thoughtful amenities pack for families with kids was memorable!

1. The location is perfect. there's a back entrance that leads you to Old Ginza Street, which opens up to the rest of the town. All walking distance to lovely shops and restaurants 2. There's a fabulous izakaya at the back of the hotel. must visit. 3. The staff are so friendly and helpful. 4. There's a catholic church just beside the hotel to pray and give thanks.

The location proximity to Old Ginza Street put everything interest within walking distance. Also the concept of having room tuck behind shops is interesting. The bar and lobby is picturesque and deserve a quiet sit.